Student and Authorized User eRefunds Through TouchNet

Beginning Fall 2026, student account refunds issued by Rollins College will be delivered electronically through TouchNet (FoxPay). Through FoxPay, students can view account activity, make payments, access 1098-T tax statements, and manage tuition payment plans.

All students who wish to receive refunds via direct deposit (ACH) are asked to set up a refund profile directly in the TouchNet eRefunds system. Direct deposit information from other systems does not transfer and must be entered to receive electronic refunds.

eRefunds (Direct Deposit)

With eRefunds, students may choose to have refunds deposited directly into a designated bank account. If direct deposit information is not provided, a paper check will be mailed to the student’s permanent or local address on file, or to their campus address if the student is living on campus.

Estimated refund processing times:

• eRefund (ACH): 3–5 business days
• Paper check by mail: 7–14 business days

Setting Up eRefunds (ACH) in TouchNet (FoxPay)

Rollins College uses the TouchNet ACH validation process when setting up a direct deposit account. Students must enter valid bank account information to complete setup.

Please note:

• A bank account number is required (not a debit card number)
• Routing and account numbers must be verified with the financial institution
• Refunds cannot be sent to debit card numbers
• If the account cannot be validated, it will not be available for use in eRefunds through TouchNet

To set up eRefunds, follow these steps:

• Log in to FoxPay via rollins.college/studentpay or through Okta
• Navigate to My Profile > Payment Profile section in TouchNet
• Enter bank account and routing information
• Select and check the “Refund Option” checkbox
• Review the ACH authorization agreement
• Select “I Agree” and submit

Once completed, the account will appear as your active eRefund (direct deposit) account.

Saved bank accounts may be reviewed, updated, or removed within the payment profile settings in FoxPay.

Refunds Based on Payment Method

In some cases, refunds on a student account are generated due to an overpayment of funds applied to the account, which may include financial aid, scholarships, grants, payments made by the student, or payments made by an authorized user. In these instances, Rollins College may refund the resulting credit balance in the following ways:

• Credit Card Payments:
  Any credit balance resulting from an overpayment made by credit card will be refunded back to the original credit card used for the payment.
• Electronic Check Payments:
  Any credit balance resulting from an overpayment made by electronic check will be refunded either through eRefund (direct deposit) or by paper check issued to the student.
• International Payments:
  Any credit balance resulting from an international payment will be refunded back to the original method of payment.
• Parent PLUS Loan Payments:
  Refunds from Parent PLUS Loans will be issued to the loan borrower unless the borrower designates on the loan application that the refund should be issued to the student.

Important Notes for Authorized Users

Authorized users may enroll in eRefunds to receive refunds from excess Direct Parent PLUS Loan funds only. The authorized user must also be the borrower of the loan and must complete the setup steps outlined above. If not enrolled in eRefunds as an authorized user, the parent borrower will receive a paper check mailed to the address provided on the loan application.

Please note: eRefunds for authorized users apply to Parent PLUS Loan disbursements only and are not used for refunds of student account credit balances.

Students Without a Bank Account

Students who do not have a bank account should ensure their mailing address is current in MyRollins. Refunds will be mailed if no direct deposit account is set up.

To update your address:

• Log in to MyRollins
• Search for the “Student and Family Data Form”
• Add or update your address information
• Ensure outdated addresses are deactivated

Special Circumstances

In certain situations, refund processing or delivery may vary based on account status, financial aid adjustments, or required administrative review. Refunds may be delayed if additional verification is needed to ensure proper application of funds and compliance with institutional policies.

Students should monitor their FoxPay account regularly and contact Student Account Services with questions regarding refund timing or status.

Lost or Missing Refund Checks

If a refund check has not been received within the normal 7–14 business day timeframe, contact Student Account Services at sas@rollins.edu or call 407-646-2252 to request a review and potential reissue. Please note that delivery timelines are dependent on the U.S. Postal Service and are not controlled by the College.

If direct deposit is already set up and fully verified, a replacement refund may be issued electronically to the eRefund account once processing is complete.