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Office of Institutional Analytics

Rollins College Service Philosophy & Standards

The Office of Institutional Analytics strives to exercise Rollins College Code of Community Standards

Our Service Philosophy

Together, we inspire purposeful lives through distinctive, engaged learning and exceptional service.

Our Service Standards


  • Innovative, resourceful, and timely
  • Approachable and open-minded 
  • Solution-oriented
  • Provides personalized and caring support
  • Balances individual and institutional needs


  • Friendly, courteous, and considerate
  • Exhibits care and compassion when serving others 
  • Values different ideas and perspectives
  • Treats others with dignity


  • Thorough knowledge of department function and institutional mission
  • Effective, efficient, and reliable performance 
  • Proficient in meeting student and customer needs    
  • Able to align efforts with departmental and institutional goals 
  • Ongoing commitment to excellence, innovation, and continuous improvement


  • Effective at communicating within and outside immediate work groups
  • Works with others to accomplish departmental and institutional goals
  • Demonstrates teamwork across boundaries
  • Supports others in what they do
  • Keeps an eye on the big picture