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Facilities Services

Service Requests

Learn how to submit service requests and how to report after-hours emergencies.

Service Requests

Rollins Facilities Services uses Maintenance Connection to manage service requests.

Please be aware that you must use Internet Explorer or Safari to access Maintenance Connection and submit work orders. Google Chrome is not supported.

First-Time Users

Review these step-by-step instructions to create a login and password in Maintenance Connection.
View Instructions (PDF)

Keep your username and password in a secure place as we do not have access to passwords.

Returning Users

Please use the Member ID and password you chose the first time you signed in.

Submit A Request

Log in to submit a request via Maintenance Connection.
Log In Now

After-Hours Emergencies

On-call technicians are available around the clock to respond to after-hours emergencies. A situation is considered an emergency when it, if not corrected in a timely fashion, may result in injury to an individual or damage to property or the reputation of the school. Circumstances that may be inconvenient or less desirable to individuals do not necessarily constitute an emergency.

If you believe that you have an after hours emergency contact:

Campus Safety

T. 407-646-2999 or x2999 from a campus phone

Campus Safety will make the judgment as to whether the situation constitutes an emergency and contact necessary personnel as may be appropriate.