Transcript Problems and FAQs

Here is a video tutorial from Parchment: https://www.youtube.com/playlist?list=PLXZpdoXeN2HU7qQRELNvcAk03e4xQnufD

You can sign into Parchment and click on the Orders tab at the top of your page. You can also reach out to Parchment customer service at https://parchmentsupport.force.com/s/?language=en_US, or try the tracker (below).

Use the tracker link here: https://exchange.parchment.com/d/tracking/didtracker.htm

Official transcripts are the most common request for transcripts, usually preferred by educational institutions, employers, and background check companies. Apostille transcripts are usually for employment overseas, or for foreign governments’ documentation or military purposes. Apostille transcripts are more expensive and take much longer, so be sure that it’s what you need. Apostille transcripts cannot be sent to any recipient but the former student (you) because you will need to complete the Apostille process with the Florida Department of State. If you mistakenly send an Apostille transcript instead of an official one, no refund can be given.

If you are a CURRENT student and getting an error message (does not recognize your R number or SSN) while trying to order your transcript in MyRollins, you need to log out of MyRollins, open a new window, clear your cache/browser history and your cookies, then log back into MyRollins. You should be able to order now. You can also try using an incognito window, or you can set up an account at Parchment.com. If you are on a leave of absence or withdrawn, place your order at Parchment.com as a former student.

If you are a FORMER student or a graduate, you can't use MyRollins anymore. Visit the transcript requests page and follow the instructions. Then, go in as a "Former Student". Digital transcripts are the fastest option.

When you place your order, choose to put a hold on the transcript order (Hold for posting of Current Term Grades or Hold for posting of Current Term Degrees). The order will be held until all grades are posted, or degrees completed. Be advised that this can delay your order several weeks until the option you chose is completed.

Current students can log into their MyRollins account and download an unofficial transcript there (registration tab).

Former students can only request official transcripts. Rollins College does not provide unofficial transcripts or copies of transcripts from other universities, colleges, high schools, or various score reports which are on file with Rollins College (i.e. Advanced Placement, TOEFL and International Baccalaureate) to current or former students. Any time an unofficial transcript is requested, an official transcript will be an acceptable substitution.

You will need to contact the Office of Student Accounts (407.464.2252) to clear any financial holds before your order can be processed. If your hold is not cleared within 30 days of placing an order, your order will be automatically cancelled, and you will not be notified.

If you fill out all your information on the order form, including other names you might have attended under, DOB and last 4 of SSN, we can usually find your record. If we cannot find your records, we will reach out to you via the email on your order form.

All orders will include transcripts for all courses/degrees at Rollins.

Unfortunately, transcripts cannot be ordered for classes that are not college-level courses.

Unfortunately, we cannot. However, you can put in another order with the correct address.

Please contact Parchment Customer Service Department at: https://parchmentsupport.force.com/s/contactsupport?language=en_US. 7:00 a.m. to 7:00 p.m. CT, Monday – Friday.