Frequently Asked Questions

Answers to the most commonly asked questions about the R-Card.

What if I lose my R-Card?

A new R-Card will need to be picked up from the Campus Safety office. It is recommended that you contact the R-Card office or log into your account to freeze your R-Card so that the funds on your R-Card can't be used. When a new card is printed, your old card is deactivated.

Call R-Card Office - 407-628-6300 or 407-646-1564

Log into eAccounts

How much does a replacement card cost?

Faculty and staff can visit the Campus Safety Office to replace their R-Card, free of charge. Replacement R-Cards for students are $15. Payment can be made by cash, credit card, TarBUC$, or charge account.

What if I run out of money?

Additional funds can be deposited at anytime by visiting our deposit portal. For more information, check out our deposit page.

How do I pay for catering with my R-Card?

Student Organizations can have their members use a portion of their meal plans or TarBUC$ account to pay for catering at an event being hosted. Follow these steps to do so:

  1. Reserve your space using the EMS system - Go to the EMS System
  2. Setup your event through Get Involved - Go to Get Involved
  3. Contact the Catering Department - Go to Catering website
  4. Fill out the Student Catering Account Form - Form Attachment 
  5. Submit the form at least a week before your event

Visit the Catering website for more information

How can I use the R-Card at my event?

R-Card Readers are available for use at events. They can be used to handle purchases made with TarBUC$ or for event attendance. To reserve a reader, follow these steps:

  1. Reserve your space using the EMS system - Go to the EMS System 
    • Make sure to select accepting payments or tracking attendance
  2. Setup your event through Get Involved if you are a student organization - Go to Get Involved
  3. Fill out the R-Card terminal request form - Click Here for the Form Attachment
  4. Submit the form at least a week before your event

Please contact the R-Card Office if you have any questions.

What do I do if my R-Card isn't working?

Depending on the issue, there are several different areas that may be involved in resolving the problem. Use the following as a first point of contact

Dorm Room Access

Contact the Residential Life and Explorations Office.

Residence Hall Entry or damaged/lost/stolen R-Cards

Contact Campus Safety

Meal Plan or other Financial Questions

Contact the R-Card Office

I received an error after logging into eAccounts for the first time

The first time a user logs in, they will receive a message saying "The campus transaction system was unable to identify the customer with the registration information provided." In the field below, please enter your R-Card number, without the "R" and select register. A new message will appear saying "You have successfully linked your transaction system customer information to your account."

After you have successfully registered, you'll be able to access your profile to submit a photo, add money onto your account, or look at your transaction history.

R-Card Office
1000 Holt Ave - 2792
Winter Park, Fl, 32789

407-628-6300
rcard@rollins.edu