Two Departments Honored with Service Excellence Departmental Award

July 20, 2021

By Stephanie Rizzo ’09

The Office of Student and Family Care and the Rollins Wellness Center have been recognized for upholding the four cornerstones of service excellence: responsive, respectful, collaborative, and competent.

Life is For Service

After an unprecedented year of challenges, the Rollins Service Excellence Committee made the decision to recognize two departments for their outstanding contributions to the Rollins community. This year’s 2021 Service Excellence Departmental Award has been awarded to the Office of Student & Family Care and the Rollins Wellness Center.

These recipients spent the past year fulfilling an instrumental role in the College’s COVID-19 response efforts, going over and above the call of duty to serve our students, faculty, and staff with exceptional care. They took on this work without hesitation, exhibiting a supportive and positive spirit alongside a collaborative mentality during a year of unprecedented challenges.

One nominator said, “These teams are remarkably responsive and collaborative. They have displayed competence throughout an ever-changing atmosphere and have worked through this ambiguity with grace, patience, and understanding. Their dedication to Rollins and our campus is admirable. We are thankful for their knowledge and expertise in the field, always helping to best benefit the Rollins community.“

The Service Excellence Departmental Award was established in 2011 to recognize a department or team that consistently delivers excellent customer service to members of the Rollins community and whose contributions to the College most closely reflect and embody the four cornerstones of Service Excellence: responsive, respectful, collaborative, and competent.

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