Section Menu

Service Excellence

Service Excellence Awards Explained

Did you know there are several ways to recognize your colleagues for meeting and exceeding Rollins’ Service Excellence standards? Here’s a primer on how you can help highlight the dedication of your co-workers.

WOW Recognition

The WOW recognition is one of the best ways to honor staff members who exhibit our service standards. To submit a WOW, visit the acknowledge a Rollins Employee page and fill out the online form. The recipient of your WOW will receive your message along with a thank you message from Tommy Tar.


When staff and faculty really go above and beyond, the Service Excellence committee brings out the Big WOW. For this next-level recognition, members of the initiative’s executive committee personally present the recipient with the Big WOW along with a gift card.

Traveling Tommy

A life-size cutout of Tommy Tar is making the rounds on campus to recognize a staff or faculty member for delivering excellent service. Traveling Tommy recipients can display the award in their office or workspace for 2–3 weeks. Then they nominate the next recipient and work with Human Resources to coordinate a surprise celebration to pass Tommy along.

Service Excellence Departmental Award

This annual award recognizes a department or team that has consistently proven its willingness to assist others in the community responsively, respectfully, collaboratively, and competently. Each year, the winning team is recognized with a trophy and plaque at the Awards Celebration.