Section Menu

Service Excellence

Departmental Service Excellence Award

This award recognizes a department or team that consistently demonstrates a high degree of excellence in teamwork and collaboration with other groups/departments, and has proven its willingness to assist others in the Rollins College community responsively, respectfully, collaboratively, and competently.


Our Service Philosophy: "Together, we inspire purposeful lives through distinctive, engaged learning and exceptional service."

Recognition Program

Eligibility All departments/teams are eligible, regardless of category


  • Nominations will be accepted from all faculty and staff
  • A call for nominations will be put out each year. Nominations should be submitted using the attached survey link within the call or below on this page

Nominations must include the following information:

  • Statement describing the nominee’s exceptional contribution to service excellence
  • Give detailed, factual information and be specific about what makes nominee outstanding.  Explain how department/team meets or exceeds the ideals identified in the selection criteria. Provide evidence of sustained commitment to exceptional customer service
  • Contact information for the nominator, and the nominee

Selection Criteria Nominees for this award should have demonstrated evidence of work that promotes responsiveness, respect, collaboration, and competence, as defined below.


  • Innovative, resourceful, and timely
  • Approachable and open-minded
  • Solution-oriented
  • Personalized and caring
  • Balancing individual and institutional need


  • Friendly, courteous, and considerate
  • Exhibiting care and compassion when serving others
  • Valuing different ideas and perspectives
  • Treating others with dignity


  • Effective at communicating within and outside of our immediate work groups
  • Working together to accomplish departmental and institutional goals
  • Demonstrating teamwork across boundaries
  • Supporting others in what they do
  • Keeping our eye on the big picture


  • Thorough knowledge of job and institutional mission
  • Effective, efficient, and reliable performance
  • Proficient in meeting student and customer needs  
  • Ability to align our efforts with departmental and institutional goals
  • Ongoing commitment to excellence, innovation, and continuous improvement


  • Valuing diverse identities of those we serve
  • Ensuring services are accessible, equitable, and inviting
  • Serving with cultural awareness, humility, and sensitivity
  • Eliminating barriers and biases that may produce disparate service outcomes

Selection Committee The Selection Committee will be comprised of:

  • Recognition Committee co-chairs, Subcommittee.  Should a member of the Committee or Subcommittee receive a nomination, that member will refrain from participating in the selection
  • A recommendation will be presented to Service Excellence Team and Vice Presidents for review

Description of Award

  • Department will be selected in April and recognized in May
  • Department will receive a Service Excellence trophy, which will be rotated each year to the successful nominee
  • Department will receive a Service Excellence plaque which will remain in the department

Past Recipients


The Wellness Center and The Office of Student and Family Care


Instructional Design & Technology


Child Development Center (Hume House)


Facilities – Grounds & Landscape


Information Technology


Residential Life and Explorations


Post Office


Office of Financial Aid


Student Services team at the Hamilton Holt School


Human Resources Department


Olin Library