Service Excellence

Service Excellence Team

Meet the 2019-20 Service Excellence team and sub-teams.

2019-2010 Service Excellence Team

Leon Hayner, Associate Dean of Students, (Chair)
Matt Hawks, AVP, HR & Risk Management
Steve Booker, AVP, Financial Aid
Darla Moore, Archival Specialist, Olin Library
Travis Ray, Sr. Technical Support Specialist, IT
Lisa Gilliean-Crump, AVP of Career & Life Planning
Chelsea Hilend, Marketing and Box Office Manager
John Knopick, Director of Projects & Planning, IT
Mike Kazazis, Director of Business Development & Partner Relations, Crummer
Jen Atwell, Graphic Designer, Communications & External Relations
Rebecca DeCesare, Senior Operations Coordinator, Campus Safety

Recognition & Events Sub-Team

Chelsea Hilend, Marketing and Box Office Manager, Theatre Arts & Dance (Chair)
Miranda Jung, Talent Management Specialist, HR & Risk Management
Chelsea Swearingen, Alumni Engagement Officer, Alumni Programs
Maeghan Rempala, Director, Community Standards & Responsibility 
Megan Joyner, Interim Director, Scheduling and Events Services
Meredith Hein, Director, Leadership & Community Engagement
Ann Francis, Program Coordinator, Environmental Studies
Marguerite Jacobs, Associate Director, Financial Aid
Cory Baden, Associate Director, Financial Aid
Jennifer Weisenburger, Accounting Assistant, Bursar’s Office
Cliff Manspeaker, Director of Web Strategy, Marketing
Rebecca DeCesare, Senior Operations Coordinator, Campus Safety

Orientation, Recruitment & Training Sub-Team

Matt Hawks, AVP, HR & Risk Management (Chair)
Lisa Johnson, AVP of Career & Life Planning
Susan Bach, Executive Director, Crummer Graduate School Leadership Center
David Zajchowski, Assistant Director HR, Talent Programs
Travis Ray, Sr. Technical Support Specialist, IT

Service Obstacle System Sub-Team

Steve Booker, AVP, Financial Aid (Chair)
Darla Moore, Archival Specialist
Jo Marie Hebeler, Communications Manager, Communications & External Relations
Carlene Sterling, Director of Student Services, Crummer School
David Markland, Maintenance Manager, Facilities Management
Marguerite Jacobs, Associate Director, Financial Aid
Alexander Miller, Financial Systems Analyst, Financial Department

Communication Sub-Team

Jen Atwell, Graphic Artist, Communications & External Relations (Chair)
Whitney Horton
, Director, Accessibility Services 
Aspen Fox, Assistant Director, Residential Life & Explorations
Spencer Mills, Assistant Director, Athletic Communications
Christina Schloot, Conference and External Events Manager, Scheduling & Events

Services Measurement & Accountability Sub-Team

John Knopick, Director of Projects & Planning, IT
Matt Hawks, AVP, HR & Risk Management