Service Excellence
Service Excellence Team
Meet the 2019-20 Service Excellence team and sub-teams.
2019-2020 Service Excellence Team
Leon Hayner, Associate Dean of Students (Chair)
Matt Hawks, AVP, HR & Risk Management
Steve Booker, AVP, Financial Aid
Darla Moore, Archival Specialist, Olin Library
Travis Ray, Sr. Technical Support Specialist, IT
Chelsea Hilend, Marketing and Box Office Manager, Theatre Arts & Dance
John Knopick, Director of Projects & Planning, IT
Mike Kazazis, Director of Business Development & Partner Relations, Crummer Graduate School
Jen Atwell, Associate Director of Internal Communications, Communications & External Relations
Recognition & Events Sub-Team
Chelsea Hilend, Marketing and Box Office Manager, Theatre Arts & Dance (Chair)
Miranda Jung, Talent Management Specialist, HR & Risk Management
Chelsea Swearingen, Assistant Director of Alumni Programs, Alumni Programs
Maeghan Rempala, Director, Community Standards & Responsibility
Megan Joyner, Director, Scheduling and Events Services
Meredith Hein, Director, Leadership & Community Engagement
Ann Francis, Program Coordinator, Environmental Studies
Marguerite Jacobs, Associate Director, Financial Aid
Cory Baden, Director of Student Account Services, Student Account Services
Jennifer Weisenburger, Accounting Assistant, Student Account Services
Cliff Manspeaker, Director of Web Strategy, Marketing
Orientation, Recruitment & Training Sub-Team
Matt Hawks, AVP, HR & Risk Management (Chair)
Susan Bach, Executive Director, Crummer Graduate School Leadership Center
David Zajchowski, Assistant Director HR, Talent Programs
Travis Ray, Sr. Technical Support Specialist, IT
Service Obstacle System Sub-Team
Steve Booker, AVP, Financial Aid (Chair)
Darla Moore, Archival Specialist, Olin Library
Christopher Gonzalez, Housekeeping/Transport Manager, Facilities Management
Jo Marie Hebeler, Communications Manager, Communications & External Relations
Carlene Sterling, Director of Student Services, Crummer Graduate School
Marguerite Jacobs, Associate Director, Financial Aid
Alexander Miller, Financial Systems Analyst, Finance Department
Communication Sub-Team
Jen Atwell, Associate Director of Internal Communications, Communications & External Relations (Chair)
Whitney Horton, Director, Accessibility Services
Aspen Fox, Assistant Director, Residential Life & Explorations
Spencer Mills, Associate Director of Athletic Communications, Athletics
Christina Schloot, Conference and External Events Manager, Scheduling & Events Services
Services Measurement & Accountability Sub-Team
John Knopick, Director of Projects & Planning, IT
Matt Hawks, AVP, HR & Risk Management