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Service Excellence

Service Excellence Team

Meet the 2020-21 Service Excellence team and sub-teams.

2020-2021 Service Excellence Team

Leon Hayner, Associate Dean of Students (Chair)
Matt Hawks, AVP, HR & Risk Management
Steve Booker, AVP, Financial Aid
Darla Moore, Archival Specialist, Olin Library
Travis Ray, Sr. Technical Support Specialist, IT
Miranda Jung, Talent Management Specialist, HR & Risk Management
John Knopick, Director of Projects & Planning, IT
Mike Kazazis, Director of Business Development & Partner Relations, Crummer Graduate School
Jen Atwell, Associate Director of Internal Communications, Communications & External Relations

Recognition & Events Sub-Team

Miranda Jung, Talent Management Specialist, HR & Risk Management (Chair)
Chelsea Swearingen, Assistant Director of Alumni Programs, Alumni Programs
Maeghan Rempala, Director, Community Standards & Responsibility 
Megan Joyner, Director, Scheduling and Events Services
Meredith Hein, Director, Leadership & Community Engagement
Ann Francis, Program Coordinator, Environmental Studies
Marguerite Jacobs, Associate Director, Financial Aid
Cory Baden, Director of Student Account Services, Student Account Services
Jennifer Weisenburger, Accounting Assistant, Student Account Services
Cliff Manspeaker, Director of Web Strategy, Marketing

Orientation, Recruitment & Training Sub-Team

Matt Hawks, AVP, HR & Risk Management (Chair)
Susan Bach, Executive Director, Crummer Graduate School Leadership Center
David Zajchowski, Assistant Director HR, Talent Programs
Travis Ray, Sr. Technical Support Specialist, IT

Service Obstacle System Sub-Team

Steve Booker, AVP, Financial Aid (Chair)
Darla Moore, Archival Specialist, Olin Library
Christopher Gonzalez, Housekeeping/Transport Manager, Facilities Management
Jo Marie Hebeler, Communications Manager, Communications & External Relations
Marguerite Jacobs, Associate Director, Financial Aid
Alexander Miller, Financial Systems Analyst, Finance Department

Communication Sub-Team

Jen Atwell, Associate Director of Internal Communications, Communications & External Relations (Chair)
Whitney Horton
, Director, Accessibility Services 
Aspen Fox, Assistant Director, Residential Life & Explorations
Spencer Mills, Associate Director of Athletic Communications, Athletics
Christina Schloot, Conference and External Events Manager, Scheduling & Events Services

Services Measurement & Accountability Sub-Team

John Knopick, Director of Projects & Planning, IT
Matt Hawks, AVP, HR & Risk Management