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Service Excellence

Together, we inspire purposeful lives through distinctive, engaged learning and exceptional service.

About Service Excellence at Rollins

At Rollins, we strive to be responsive, respectful, collaborative, competent, and inclusive in all that we do. Whether serving prospective or current students, alumni, local residents, or our fellow faculty and staff colleagues, these standards define the Rollins service experience.

Our Service Standards

Responsive

  • Innovative, resourceful, and timely
  • Approachable and open-minded
  • Solution-oriented
  • Personalized and caring
  • Balancing individual and institutional needs

Respectful

  • Friendly, courteous, and considerate
  • Exhibiting care and compassion when serving others
  • Valuing different ideas and perspectives
  • Treating others with dignity

Collaborative

  • Effective at communicating within and outside of our immediate work groups
  • Working together to accomplish departmental and institutional goals
  • Demonstrating teamwork across boundaries
  • Supporting others in what they do
  • Keeping our eye on the big picture

Competent

  • Thorough knowledge of job and institutional mission
  • Effective, efficient, and reliable performance
  • Proficient in meeting student and customer needs
  • Ability to align our efforts with departmental and institutional goals
  • Ongoing commitment to excellence, innovation, and continuous improvement

Inclusive

  • Valuing diverse identities of those we serve
  • Ensuring services are accessible, equitable, and inviting
  • Serving with cultural awareness, humility, and sensitivity
  • Eliminating barriers and biases that may produce disparate service outcomes

Service Excellence Video

Learn more about Rollins' standards of Service Excellence: responsiveness, respectfulness, competence, collaboration, and inclusion.