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Service Excellence

Together, we inspire purposeful lives through distinctive, engaged learning and exceptional service.

About Service Excellence at Rollins

At Rollins, we strive to be responsive, respectful, collaborative and competent in all that we do. Whether serving prospective or current students, alumni, local residents, or our fellow faculty and staff colleagues, these standards define the Rollins service experience.

Our Service Standards


  • Innovative, resourceful and timely
  • Approachable and open-minded
  • Solution-oriented
  • Personalized and caring
  • Balancing individual and institutional needs


  • Friendly, courteous and considerate
  • Exhibiting care and compassion when serving others
  • Valuing different ideas and perspectives
  • Treating others with dignity


  • Effective at communicating within and outside of our immediate work groups
  • Working together to accomplish departmental and institutional goals
  • Demonstrating teamwork across boundaries
  • Supporting others in what they do Keeping our eye on the big picture


  • Thorough knowledge of job and institutional mission
  • Effective, efficient, and reliable performance
  • Proficient in meeting student and customer needs
  • Ability to align our efforts with departmental and institutional goals
  • Ongoing commitment to excellence, innovation and continuous improvement

Download Rollins' Service Philosophy and Standards (PDF)

Service Excellence Video

Learn more about Rollins’ four standards of Service Excellence: Responsiveness, Respectfulness, Competence, and Collaboration.