Olin Library

Frequently Asked Questions about the TWC

What courses can I come for help with?

We try to offer tutoring in as many classes as possible. However, if you are trying to schedule an appointment in EAB/Navigate and you aren’t able to find a tutor for one of your classes, we may still be able to help! Click “Request an Appointment” in the EAB/Navigate calendar, or contact our Associate Coordinator, Mistie Watkins at mwollard@rollins.edu or 407-646-2607. And keep in mind that you can meet with a writing consultant to talk about writing for any course or assignment.

How do I make an appointment?

Appointments are made through EAB/Navigate. Detailed instructions can be found here. Please note that appointments must be made at least 18 hours in advance.

How do I cancel an appointment?

Log in to EAB/Navigate and go to your Calendar. Click on your appointment, then click "Cancel Appointment" at the bottom of the pop-up box. Please note that appointments must be cancelled at least 18 hours in advance in order to not be marked as a missed appointment.

Do you allow walk-ins or same-day appointments?

Unfortunately, our current scheduling procedures do not allow for walk-ins or appointments that are scheduled fewer than 18 hours in advance.

However, we are working to offer select drop in hours for particular subjects soon. Check back on our website in late September/Early August 2019 for more info.

Can I contact a tutor directly to set up an appointment with them?

No. As of August 2019, we require that all scheduling be done through EAB/Navigate (or by contacting our Associate Coordinator, Mistie Watkins). We know that contacting a tutor directly may seem like the most efficient way to get an appointment, but making sure that all appointments are created through our campus-wide scheduling system helps us accurately track the usage of our services. 

I can’t find an appointment time that works for me. What should I do?

In some cases, we may be able to create an “off-schedule” appointment to meet your needs. Click “Request an Appointment” in EAB/Navigate or contact Mistie Watkins.

I missed two appointments, and now I’m locked out of the TWC schedule. What should I do?

We have a strict cancellation/no-show policy in place to respect our tutors’ time and to help make sure that students who want to make appointments are able to do so before the 18-hour cut-off. However, we do understand that things come up. In order to have your scheduling permissions reinstated, please contact Mistie Watkins.

Can I visit the TWC if I’m working on a group paper/project?

Absolutely! If you’d like to make an appointment to work on a collaborative project, please make sure all group members are present. When you schedule the appointment in EAB, you can indicate that it is a group project in the appointment notes. If you have any questions, let us know.

Who are the tutors and writing consultants?

Our tutors and writing consultants are students at Rollins. We have tutors across all majors and degree programs on campus. To find out more about our tutors, please see our Meet the Team page.

All of our tutors go through a training program during the first semester they tutor. During this time, we work with our new tutors to give them strategies and ways of thinking about peer tutoring that help them support you and your learning. 

I speak English as a second or other language. Can anyone in the TWC help me with my English language skills?

Yes! As of fall 2019 we have a dedicated ESL/ELL Specialist Tutor, Jenna Waldrep Kuk. You can make an appointment to work with Jenna on developing your awareness of English language and grammar conventions. Complete instructions for scheduling appointments are available on our Policies and Procedures page.

While students who have scheduled an appointment with Jenna will receive priority, you can also come by the TWC during the hours she is on campus, and she may be able to see you right away as a drop-in appointment.

Jenna's hours for fall 2019 are: 
Mondays from 11-1
Tuesdays from 1:30-5:30
Thurdays from 10-2 

I have a disability. Can I still make a tutoring appointment?

Of course! We welcome all members of the Rollins community! If you are comfortable disclosing any accommodation needs or other requests with us, we are very happy to adjust our tutoring strategies to help you learn in a way that is best for you. For more information, please see our Accessibility and Accommodations statement on our About Us page.  

If you need assistance using our online scheduling system, contact Mistie Watkins at mwollard@rollins.edu or 407-646-2607.

How do I apply to be a peer tutor?

We welcome applications for peer tutor and writing consultant positions! We typically conduct hiring at the beginning of each semester. Our application can be found through Handshake.

My professor has required us to come to the TWC. How do I show proof of my visit?

You and your professor can access the appointment summary from your TWC visit at any time through EAB/Navigate. You can access your appointment summary by clicking on the “Reports” tab. Then click "View Report" to see the details of your appointment.

Do I have to bring a full draft for my writing consultation?

Nope! Our writing consultants can work with you at any point in your writing process. Even if you are just beginning to formulate your ideas or trying to understand an assignment description, our consultants are happy to work with you.

Does it cost anything?

No--all of our services and resources are completely free to use.

If I visit the TWC, will my professor think I’m not a strong student?

Actually, professors are often impressed by students who choose to deepen their understanding of course material through peer tutoring. Peer tutoring is all about collaborative learning. It allows for an environment in which you can set your own academic and intellectual goals and work towards them in ways that fit you best. Making time to visit the TWC is a great way for you to express and feel greater ownership over your educational journey at Rollins, and professors recognize this benefit.