Olin Library

"How to" Guides & TWC policies

Learn more about how to schedule an appointment and what our policies are regarding cancellations, frequency of appointments, and more below!

The last day for scheduled appointments with a tutor for FA 2019 is Friday, 12/6. We will have very limited availability after that date (by EAB request only) until we reopen for SP 2020. 

How to schedule an appointment

Note: We ask that appointments be scheduled 18 hours in advance. 
  1. Go to rollins.campus.eab.com and log in with your Rollins username (NO "@rollins.edu") and password. (Or log in to Okta SSO and click on EAB.
    NOTE: If you are a graduate student, contact Mistie Watkins to get set up in EAB.
  2. Click the blue "Make an Appointment" button on the right-hand side. 
  3. Select the type of appointment you'd like to schedule: "Tutoring or Research Help."
  4. Select a reason for the appointment. In this case it will be either "Course-based Tutoring" or "Writing Consultation."
  5. Depending on your answer, select either "Course-based Tutoring" again to choose from a list of the courses you are currently taking, or select the type of writing you are working on (e.g. "Writing - Revising a Draft").
  6. Select the location "Tutoring & Writing Center - Olin Library." If you know which tutor you'd like to meet with, you can also search for them by name before clicking "Next."
  7. A calendar will load on the next page. Click on the blue rectangles to select a day and a time slot (the times are in increments of 30 minutes; if you'd like an hour, repeat this step). Scroll down and click "NEXT" to confirm the date and time you selected. 
    (IF none of the available times work for you, please click "request appointment" in the big yellow box at the bottom of the page to send a message to the Associate Coordinator for scheduling assistance.)
  8. On the confirmation page, tell your tutor more about what you're hoping to get out of the appointment. This is also a good place to indicate any accommodations you may require during your session. You can also choose to send yourself email or text reminders.
  9. After clicking "Confirm Appointment," you'll be sent an email/text message and the appointment will show up on your EAB home page.

    If you require assistance with using this software, please email Mistie Watkins or call us at 407-646-2607.

How to request an appointment if you don't see a time that works for you

In some cases, we may be able to create an off-schedule appointment to accommodate your needs. 

How to request an off-schedule appointment in EABWhen you are looking at the calendar of appointment availability, scroll down and click "request appointment" in the big yellow box at the bottom of the page to send a message requesting scheduling assistance. 

Please use the EAB system or email Mistie Watkins to request an off-schedule appointment; please do not email a tutor directly.

How to schedule an appointment if you are a GRADUATE STUDENT

For Tutoring appointments, email Mistie Wollard (mwollard@rollins.edu).

Instructions for making a Writing Consultation appointment:
  1. Email Mistie Wollard for a temporary password (mwollard@rollins.edu).
  2. Once you have your temporary password issued to you by Mistie, click on
    this link and Bookmark it in favorites. You can make future appointments here.
    Log in using temporary password.
  3. Once logged in, you can click on the silhouette at the top right and then
    click “update password” to change your password.
  4. Schedule appointments with Writing Consultants!

How to schedule an appointment if you are an ENGLISH-LANGUAGE-LEARNING student

If you are a multilingual student or a non-native speaker of English and you would like to meet with a tutor who can work with you specifically on English language development, you can make an appointment with Jenna Waldrep Kuk, our ESL/ELL Specialist Tutor

How to make an appointment with Jenna: 

  1. Go to rollins.campus.eab.com and log in with your Rollins username (NO "@rollins.edu") and password. (Or click on EAB once logged into Okta.)
  2. Click the blue "Make an Appointment" button on the right-hand side. 
  3. Select the type of appointment you'd like to schedule: "Tutoring."
  4. Select "English Language Tutoring - for multilingual/ELL students." as the reason for the appointment.
  5. Select the location "Tutoring & Writing Center - Olin Library." 
  6. Click "next" at the bottom right to see the calendar of Jenna's availability. Click on the blue rectangles to select a day and a time slot (the times are in increments of 30 minutes; if you'd like an hour, repeat this step). Scroll down and click "NEXT" to confirm the date and time you selected. 
    (IF none of the available times work for you, please click "request appointment" in the big yellow box at the bottom of the page to send a message to the Associate Coordinator for scheduling assistance.)
  7. On the confirmation page, tell Jenna more about what you're hoping to get out of the appointment. This is also a good place to indicate any accommodations you may require during your session. You can also choose to send yourself email or text reminders.
  8. After clicking "Confirm Appointment," you'll be sent an email/text message and the appointment will show up on your EAB home page.

Frequency of appointments

Our tutors are limited to 6 hours per week of availability. They may request additional hours at the discretion of the Coordinator or Associate Coordinator. However, this limit exists to respect the fact that our tutors are students too who often have additional leadership roles and responsibilities here on campus and elsewhere. 

Because our tutors have limited availability, we also must set some limits on how frequently individual students can make appointments in the TWC. Students can schedule up to two appointments per week with a content tutor or writing consultant. However, you can also schedule up to 15 appointments in advance, so if you anticipate visiting the TWC frequently, you can schedule several sessions well ahead of time.

Cancellations and missed appointments

Because our schedule tends to fill up quickly, we ask that appointments be cancelled 18 hours in advance.

To cancel an appointment, log in to EAB, look for your appointment in the Calendar, and click "Cancel Appointment" at the bottom of the pop-up box.

If you cancel on the same day as your appointment or miss your appointment, no other students can meet with the tutor at that time. To protect our tutors' time and to help ensure that students who want an appointment in the TWC can get one, we have a strict policy regarding missed appointments:
  • 1 no-show and/or same-day cancellation: You will get a warning email.
  • 2 no-shows and/or same-day cancellations: You will be locked out of the TWC schedule in EAB. Contact Mistie Watkins to discuss options for restoring your scheduling permissions.

Closures

The TWC is closed (meaning appointments will be automatically cancelled) when the College is closed, including on Fox Day.

Group Work and Take-Home Exams

Our writing consultants and tutors are happy to work with you on a collaborative project, but we do ask that all members of the group are present for the session. Please indicate on your appointment report form that you are working on a group assignment and include the names of your group members. 

Our tutors and writing consultants are not permitted to work with you on a take home exam or quiz unless you have received express permission from your professor to do so. If you have gotten this permission, please have your professor notify Layne Gordon or Mistie Watkins before your tutoring session. This policy upholds the Rollins College academic honor code, which states: “On my honor, I have not given, nor received, nor witnessed any unauthorized assistance on this work.”

Contact us

 

Layne Porta Gordon, PhD
Coordinator, Tutoring and Writing Center
lgordon@rollins.edu 
407.646.2190

Mistie Watkins
Associate Coordinator, Tutoring and Writing Center
mwollard@rollins.edu 
407.646.2607

Olin Library, Rollins College
1000 Holt Ave. #2772
Winter Park, Florida 32789