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Coronavirus

Operations FAQs

What parking is available for students this year? 
Between the SunTrust and Rollins parking garages, we now have ample space to accommodate residential and commuter students. A decal is required and can be obtained on the Campus Safety website under the parking tab. 

Will there be changes to dining and dining halls due to physical distancing requirements? 
Rollins Dining has been hard at work developing a range of options available this fall including prepared, grab-and-go, and ready-to-cook meals. In addition, dining funds may be used to order groceries from the C-Store for students living in campus residential units with kitchens, and grocery delivery service will be available for these orders.  

We plan to offer physically distanced dining at the Bush Café and Skillman Dining Hall and have expanded our capacity for outdoor dining. We will also have a touchless payment system.  

Will there be an add/drop period to meal plans in the spring?
Yes, there will be a 2-week period once classes begin during which students can change their meal plan. Information is forthcoming from Residential Life & Explorations.  

How will dining provide dietary restrictions and accommodations to students?  
We will be offering both grab-and-go and dine-in options. As always, contact dining@rollins.edu for questions or concerns.  

Can meals from Skillman Dining Hall be delivered to the residential hall? 
Unfortunately, no. However, we are offering online ordering for meals from Dave’s Boathouse and the C-Store to the residence building. Students will meet the Dining staff at the entrance to the residence hall. We will also offer the option of the “Blue and Gold Apron” program, in which students are able to preorder their meals for a week. These options can be fully cooked or ready to prepare. 

Where can I find information on the Dining programs? 
Please visit the Rollins Dining website. 

Is the grab-and-go meal considered one swipe? Or will the student be able to return for an additional grab and go on the same swipe? 
The grab-and-go options at the Marketplace are considered a swipe, students are able to return to the dining hall for seconds during the same meal period. 

How do Sutton and Lakeside students order groceries if they're not on a meal plan? How does that get charged? 
The C-Store online ordering website accepts Dining Dollars and credit card payments. Deliveries will be made daily between 4 p.m. and 6 p.m. 

Will Dave’s Boathouse be open? 
Dave’s Boathouse will be available for online mobile ordering and pick up. Dave’s Boathouse will be used as overflow seating for the main dining hall during the morning and lunch hours, and will be open for late night dining. 

Will we be required to physically distance in Skillman Dining Hall? 
Dining locations will be set up according to the CDC recommended guidelines for physical distancing and some seating arrangements may have Plexiglass barriers to aid in this endeavor. Because this leads to a reduced seating capacity, some additional seating locations for outside dining will be made available. 

Will Skillman Dining Hall and Dave’s Boathouse be open for all of the campus community, or just students? 
As we have reduced seating in Skillman and Dave’s to accommodate for physical distancing, we ask that students are the priority for seating in the dining hall during peak hours, especially during 11:30 a.m. to 1:30 p.m. We ask that faculty and staff use the grab-and-go menu and app, as well as utilize food trucks. 

Will on-campus gatherings or events be held at Rollins this spring?
At this time, Rollins is limiting groups on campus to 30 people or less. In compliance with CDC guidelines for event planning, in-person events will not be held this fall at Rollins’ larger venues, including the Annie Russell Theatre, Alfond Sports Center, Knowles Memorial Chapel, or Rice Family Pavilion through December 2020. 

Will there be religious gatherings on campus? 
The religious life team is working to develop a schedule to accommodate our faith-based groups for both in-person and virtual gatherings.

Arts & Culture at Rollins 

What considerations are being given to performing artists for whom distancing and masks are incompatible?  
Music, theater and dance professors have been working diligently on plans for safe performance practices that include using larger spaces, adapting the material being performed to accommodate physical distancing and utilizing plexiglass as needed.  

What is Rollins doing to sanitize the campus? 
Consistent with CDC guidelines, we have adjusted routine cleaning frequencies and put more of an emphasis on high-touch areas.  

Will there be occupancy limits in all on-campus shared spaces (laundry rooms, common rooms, bathrooms, etc.)?  
We are rearranging furniture and taking furniture offline. As this is a shared responsibility, we expect our campus community to practice these preventive measures.  

Will the Alfond Sports Center be open? 
The Alfond Sports Center will be open with limited hours. More information will be forthcoming. 

Facilities Services & Housekeeping 

Has Rollins increased its cleaning procedures and safety measures?  
While our dedicated Facilities Services team is practicing enhanced cleaning and sanitation procedures throughout campus, especially as it relates to deep cleaning of commonly used spaces, we must all do our part to help keep the campus safe. We are asking that, in addition to scheduled cleaning, everyone regularly disinfect their own spaces. Cleaning and disinfection are shared responsibilities among our campus community.  

We launched our campus wide Wellness Campaign “Keeping Tars Safe” in June to help acclimate members of our campus community working on campus this summer to new procedures. Signage, including distancing markers and directional signs, continues to be installed on campus. We will deploy hand-sanitizer dispensers across campus in high-traffic areas and are installing plexiglass shields and barriers in high-traffic areas and public spaces where physical distancing is not possible. To learn more about our Wellness initiative and what you can expect on campus, please watch this video.  

Will hand sanitizer dispensers be placed inside buildings?  
Yes, dispensers will be located at the entrance/exit of each building. Depending on the size of the building, additional hand sanitizer stations will be placed at areas of convenience (outside restrooms and along hallway corridors).  

Will each department be given hand sanitizer and disinfectant wipes?  
Yes, until the supply chain allows departments to purchase through our office supply vendor, hand sanitizer and disinfectant wipes will be distributed to individual departments, as needed. Email purchasing@rollins.edu or facilities@rollins.edu and let us know when your department is scheduled to return to campus, so we can deliver hand sanitizer and disinfectant wipes.  

How frequently will restrooms be cleaned?  
We are increasing our restroom cleanings to seven days a week. High-touch areas will be cleaned more frequently throughout the day.  

Will Facilities Services provide disinfectant wipes in classrooms, for frequent cleanings?  
Yes, classrooms are being installed with wall-mounted paper towel dispensers and disinfectant spray so surfaces can be wiped down between classes.  

Will the College sanitize classrooms by means of electrostatic spraying?  
Yes, electrostatic spraying (with disinfectant) will occur nightly in all classrooms.  

Wellness Signage 

Will departments be given physical distancing signage for their departments (and office space)?  
As part of the Keeping Tars Safe wellness campaign, flyers and customizable signs (both 8.5x11) can be downloaded for printing on your department’s copiers. Three to five 11x17 posters will also be distributed through campus mail for departments to hang in their windows, building entryways, etc. Physical distancing (6’ floor decals) and one-way directional arrows can be requested through the purchasing department by emailing purchasing@rollins.edu. Departments and building liaisons are responsible for the placement of signage.  

Furniture Spacing 

Who is responsible for spacing furniture within a department’s lobby/lounge area?  
Departments are responsible for arranging their spaces based on physical distancing guidelines by the CDC (6’ apart). Furniture not used is to remain within the department. Outside storage is not an option. If assistance is needed, submit a Facilities work order. Work orders will be reviewed and approved if the request can be completed in-house or outsourced (based on expense required).  

Will the furniture in residence halls remain the same? 
Yes. All room furniture will remain in the room and will be available for use by the student. 

How will classrooms be set up for physical distancing?  
A team of faculty and staff are assessing classrooms across campus to allow physical distancing. We are working to maximize the number of classrooms that can accommodate the entire class. Some classes may be taught on an A/B rotation model to accommodate physical distancing. Markers will be placed on the floor and diagrams with furniture placement will be adhered to the walls to ensure furniture remains in its place. Unused furniture will be stacked, wrapped, and left in the classrooms. All seats are six feet apart.  

What efforts are being taken to ensure safety in communal bathrooms and quarantine-hybrid residence halls? 
We have discussed communal bathrooms with the Chief of Medicine at AdventHealth (our COVID-19 response partner). The risk of a shared sleeping room is much greater than sharing a bathroom, because of the short time one spends in the bathroom. We will block sinks and urinals that bring individuals closer than 6 feet together and will have physical distancing reminders and other health/safety reminders in these spaces. 

Other than general hygiene that occurs in a bathroom, there is no need to take off a mask. Showers are private and aerosol spread is unlikely. Our medical expert reports that there are no reported cases of catching COVID-19 from flushing a toilet. In summary, we encourage people to wear a mask, physically distance, wash hands, and don’t linger in the restroom. Our cleaning staff will be particularly attentive to keeping our bathrooms clean and we ask that our students are also attentive to keeping our bathrooms clean. 

What are the technology expectations for the 2020-21 academic year? 
This fall, we will leverage video conferencing software to engage students both in and out of the classroom. All students will need a videoconference-capable device (e.g., laptop with camera, tablet, smart phone) and some type of headphones or earbuds that include a microphone for classes. This solution will allow both in-person and remote students to actively and equally participate in class with their faculty and—importantly—with each other. If you foresee having a technological barrier for this type of classroom engagement, please email helpdesk@rollins.edu with the subject “Technology Barrier Fall 2020.”  

What is the process for IT Help Desk support?  
IT Help Desk service remains virtual, with walk-up service suspended. We are utilizing campus lockers for no-contact equipment pick-up and drop-off. For IT assistance, continue to call 407-628-6363 or helpdesk@rollins.edu. Classroom, network, and access control will be supported in accordance with the College’s safety protocols.  

Is the Olin Library open for use? 
Yes, the library is open during the academic year. Olin Library has developed a physical distancing and capacity plan as well as adding outside, no-contact lockers for delivering both IT and library-related materials. However, the pillow room will be closed for the semester. 

Will the Olin Library be available if a student chooses to be virtual?  
Yes, library staff have been working to make sure that space is safe and welcoming. We will have hybrid options and are developing systems to deliver contact-free materials. The pillow room will be closed, but pods are available for quiet study.  

Will mail still be received at an on-campus mailbox for remote students? If it is, can we have it forwarded? 
Campus mailboxes are only available to Rollins residential students. Mail and packages sent to students that do not have a campus address are returned to sender. 

Is there a refund policy should we be forced to go virtual/off-campus again? 
Yes, information on the refund (housing and dining) and withdrawal policies, can be found on the Student Account Services website. 

Can I receive a credit if I get sick during the semester and want to continue learning fully virtually? 
Yes. You will receive a credit for unused room and board, as well as prorated credit for virtual study. To learn more, visit the Student Account Services page under "Campus Closure - Housing and Dining" tab. 

If a student is assigned to a room that has an increased price (to what was initially assigned), will the housing cost be increased? 
Most students housing rates will have decreased or stayed the same. 

Is the Tutoring & Writing Center available? 
Yes. The Tutoring & Writing Center will offer virtual, synchronous appointments and limited in-person appointments in Olin Library. Students can use EAB Navigate to schedule an appointment. If you do not have access to this platform, email Mistie Watkins to get set up with a login or email your graduate tutors directly to make an appointment. For more information, visit the Virtual Tutoring page.  

Tutors will not offer email consultations or other forms of asynchronous feedback. If a student cannot find an appointment time, they can request an appointment in EAB Navigate.