Service Excellence Team

Meet the 2017 Service Excellence team and sub-teams.

2017 Service Excellence Team

Katie Sanchez, Director, Administrative Computing, IT (chair)
Matt Hawks, Director, Human Resources, Human Resources
Steve Booker, Director of Financial Aid, Financial Aid
Darla Moore, Archival Specialist, Olin Library
Cory Baden, Financial Aid Counselor, Financial Aid
Travis Ray, Sr. Technical Support Specialist
Lisa Johnson, AVP of Career & Life Planning
Chelsea Hilend, Marketing and Box Office Manager
Whitney McDonald, Associate Director, Res Life & Explorations
Maria Martinez, Associate Vice President, HR & Risk Management
John Knopick, IT Project Manager

Recognition & Events Sub-Team


Maeghan Rempala
, Director, Community Standards & Responsibility 
Megan Joyner
, Associate Director, Scheduling and Events Services
Meredith Hein
, Director, Leadership & Community Engagement
Ann Francis, Program Coordinator, Environmental Studies
Chelsea Hilend, Marketing and Box Office Manager, Theatre Arts & Dance (chair)
Chris McClure, Athletics Operations Manager
Tom May, Creative Director, Marketing & Communications
Marguerite Jacobs, Associate Director, Financial Aid
Cory Baden, Assistant Director, Financial Aid
Mary Edwards, Asst. Director of Landscaping and Grounds, Facilities Management

Orientation, Recruitment & Training Sub-Team

Matt Hawks, Director, Human Resources (chair)
Lisa Johnson, AVP of Career & Life Planning
Susan Bach, Executive Director, Crummer Graduate School Leadership Center
David Zajchowski, Assistant Director HR, Talent Programs
Travis Ray, Sr. Technical Support Specialist

Service Obstacle System Sub-Team

Maria Martinez, Associate VP, HR & Risk Management (chair)
Darla Moore, Archival Specialist
Carlene Sterling, Director of Student Services, Crummer School
David MarklandMaintenance Shop Superintendent
Joe Tsotsos, Sr. Technical Support Specialist, IT
Jon Schedinghoff, Technical Support Specialist
Donata-Marie Nutter, Administrative Assistant
Heidi Limongi, Student Care Office Coordinator

Communication Sub-Team

Steve Booker, Interim Dean of Admission and Enrollment (co-chair)
Luke Woodling, Web Content Developer
Meredith Wellmeier, Assistant Editorial Director, Marketing & Communications
Amanda Castino, Associate Director, Alumni Affairs
Clay Starrett, Interim Director, Athletics Communications, Athletics
Whitney McDonald, Associate Director, Res Life & Explorations

Measurement & Accountability Sub-Team

John Knopick, IT Project Manager (co-chair)
Matt Hawks, Director, Human Resources