Together, we inspire purposeful lives through distinctive, engaged learning and exceptional service.
Learn more about the four standards of Service Excellence: Responsiveness, Respectfulness, Competence, and Collaboration.
Help us spotlight spontaneous service moments, random acts of kindness, and unexpected gestures that exude the four cornerstones of Service Excellence.
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"Our success will ultimately depend on how effectively we can deliver on the promise of a distinctive, transformative, and engaged learning experience that is truly exceptional and unique to Rollins." — Grant Cornwell, President
Read President's Message About Service Excellence at Rollins
At Rollins, we strive to be responsive, respectful, collaborative and competent in all that we do. Whether serving prospective or current students, alumni, local residents, or our fellow faculty and staff colleagues, these standards define the Rollins service experience.
Our Service Standards Responsive
Innovative, resourceful and timely
Approachable and open-minded
Personalized and caring
Balancing individual and institutional needs
Friendly, courteous and considerate
Exhibiting care and compassion when serving others
Valuing different ideas and perspectives
Treating others with dignity
Effective at communicating within and outside of our immediate work groups
Working together to accomplish departmental and institutional goals
Demonstrating teamwork across boundaries
Supporting others in what they do Keeping our eye on the big picture
Thorough knowledge of job and institutional mission
Effective, efficient, and reliable performance
Proficient in meeting student and customer needs
Ability to align our efforts with departmental and institutional goals
Ongoing commitment to excellence, innovation and continuous improvement
Download Rollins' Service Philosophy and Standards (PDF) Service Excellence Video
Learn more about Rollins’ four standards of Service Excellence: Responsiveness, Respectfulness, Competence, and Collaboration.