June 08, 2012
|Human Resources accepts the Service Excellence Departmental Award. (Photo by by Marieta Chemishanova)|
Established as a means of recognizing an entire department for its members’ combined commitment to a culture of service excellence, the Service Excellence Departmental Award is given annually at the Annual Awards Celebration held in the Alfond Sports Center.
This year, the service excellence selection committee recognized human resources (HR) as the department that most closely reflects and embodies the four cornerstones of Service Excellence: responsive, respectful, collaborative, and competent.
As a result, the HR department received a plaque, the honor of hosting the service excellence trophy until this award is given next year, and each department member received a $10 gift card to the Rice Family Bookstore.
“It is both an honor and humbling experience to receive the Service Excellence Departmental Award,” said Assistant Vice President of HR & Risk Management Maria Martinez. “Our staff is very dedicated to providing the best service to our community and we are proud that it has been recognized with this award.”
The Selection Committee received 20 nominations from 13 different departments, and admits that making the final selection was very difficult. The specific examples of exceptional service that were submitted demonstrate that service excellence is more than just words at Rollins; it is embraced and practiced throughout the campus community.
Some of the comments submitted about the winning department and its members included:
“They have always conducted themselves professionally and efficiently.”
“I have always found each member to be approachable, helpful, and friendly.”
“They are always available to answer questions. I like how they take time to explain things to me.”
“Interactions with any member of this department result in good, old-fashioned hospitality. I feel appreciated.”
Launched in 2010, Rollins’ Service Excellence Initiative strives to improve how we treat students, colleagues, and visitors to campus. Responsive, respectful, competent, and collaborative were identified as the College’s four service standards by President Lewis Duncan and his extended leadership team.
By Kristen Manieri