RFS and Web Help Desk

Welcome to the new RFS and Web Help Desk Ticketing System. Below are instructions on using the portal to submit RFS, Help Desk and Web Support tickets.  Click here if you are already familiar with the system and would like to submit a ticket.

Instructions

Logging into Web Help Desk on your Computer:

1. Go to http://webhd.rollins.edu in your browser

webhdlogin

2. Sign in with your email address and password.  You’ll arrive at the following window

requesttype

3. Choose the appropriate request type to help route your call.  You can choose IT or Web Support tickets. Under IT Tickets, you'll find the option for RFS.  You’ll then be given the choice of filling in additional information in the request types

chooserfs

4. As the type changes, additional fields may become required.  Please fill out all fields and click “save”. You’ll see the following window:

thankyou

Congratulations! You can now start submitting tickets.  You'll also have the option to update tickects with new information or ask questions, simply by replying to the email confirmation or through using the online portal.  Click here to submit your ticket.

 

For more information about WebHD please contact the Help Desk at 407-628-6363.