Rollins College Service Philosophy & Standards

The Office of Institutional Research strives to exercise Rollins' Service Philosophy and Standards.


Our Service Philosophy

Together, we inspire purposeful lives through distinctive, engaged learning and exceptional service.

Our Service Standards


  • Innovative, resourceful and timely
  • Approachable and open-minded 
  • Solution-oriented
  • Personalized and caring 
  • Balancing individual and institutional needs


  • Friendly, courteous and considerate
  • Exhibiting care and compassion when serving others 
  • Valuing different ideas and perspectives
  • Treating others with dignity


  • Thorough knowledge of job and institutional mission
  • Effective, efficient, and reliable performance 
  • Proficient in meeting student and customer needs    
  • Ability to align our efforts with departmental and institutional goals 
  • Ongoing commitment to excellence, innovation and continuous improvement


  • Effective at communicating within and outside of our immediate work groups
  • Working together to accomplish departmental and institutional goals
  • Demonstrating teamwork across boundaries
  • Supporting others in what they do
  • Keeping our eye on the big picture