As we aspire to achieve higher levels of excellence and strategically market Rollins’ unique value, our success will ultimately depend on how effectively we can deliver on the promise of a distinctive, transformative, and engaged learning experience that is truly exceptional and unique.

Service excellence will continue to play an important role in our overall success; to this end, the College adopted a service philosophy and service standards to help delineate what we consider important as we engage in our work and with each other, as colleagues, to deliver a seamless service experience to our students and customers. We encourage you to review the philosophy and standards by clicking here.

  
As Rollins’ success depends on its employees’ ability to create and deliver an exceptional learning experience, hiring the right people is critical to this mission.  This toolkit has been designed to give hiring managers an instrument to identify star applicants whose core behaviors exemplify our commitment to service excellence.  

Contained in this toolkit, the hiring manager will find the following resources:  

• Our Service Philosophy and Our Service Standards
• Service Excellence Talking Points
• Service Standard Interview Questions
• Service Excellence Reference Check Questions
• Service Excellence Applicant Competencies Rating Scale   

We understand that the hiring process can be long and often difficult.  We hope you will utilize this toolkit in your hiring process and that it will ensure that you are more likely to ultimately hire an individual who is service oriented.  

Sincerely,      

Rollins College Service Excellence Committee