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Sue Easton, Ph.D.
149 Edgewater Circle
Sanford, FL 32773
Sueeaston@juno.com
Home Phone (407)
328-1549
WORK HISTORY
8/01 - present
Visiting Assistant Professor,
Rollins College Hamilton Holt School
Professor of Communication Studies.
Responsible for research, design and delivery of undergraduate and
graduate level courses. Course designs included web-enhanced delivery and
virtual communication. Courses taught include:
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COM 220: Interpersonal (traditional and
online)
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COM 321 Small Groups and Work Team
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COM 315: Strategic Change Communication
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COM 400/401: Corporate Consulting
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COM 510: Corporate Communication and Work
Teams
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10/01 - 6/02 Project
Director, Horizon Jobs Grant in E Business Technology
Provided leadership and direction to
create partnership in developing curriculum for E-Business Technology as a
collaborative project between Seminole Community College and Valencia
Community College. Created and facilitated Industry Advisory Board,
Project Workteam consisting of lead faculty from both colleges, and
Steering Committee of senior administrators from both colleges. Developed
structured communication plan, tracked project milestone, and provided
closure on key activities to meet timely schedule requirements. Managed
budget of $900,000 and provided oversight of spending plan.
1999-2000 Mentor
Coordinator, Florida State University
Trained and coordinated the activities of
mentors for the 2+2 Distance Learning Initiative. Collaborated with
university faculty and administration to meet multiple and complex
requirements of teaching in a virtual environment. Conducted seminars for
professors, mentors and administrators to provide ongoing feedback
regarding best practices. Conducted evaluations and submitted research
results to all stakeholders for corrective action. Represented Florida
State University's distance learning model at various research
conferences.
1998 - 1999 Teaching
Assistant, Florida State University
Designed and delivered
courses to undergraduate students in the Communications School. Developed
test and measurements for course and student evaluation.
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Com 3930: The Psychology of Organizational Change
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Com 4140: Communications and
Organization Development
1989 - present President - Easton
& Associates, Inc.
Owner of consulting network specializing
in innovative workforces including virtual environments and self-directed
work teams. Organization Development consulting for design and delivery of
customized training for corporate clients and public seminars. Successful
implementation of workforce redesigns. Creative projects resulted in the
following examples:
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Trained and collaboratively
implemented the start-up of the internal OD consulting function for Walt
Disney World, Co.
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Collaborated and led design
of the organizational structure for the Disney Institute, AAA
Publishing Operations, Lockheed Martin Electronic Information
Systems Group, and Florida Hospital Marketing Department.
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Manufacturing and service
impact on bottom line included: productivity increases, reduction in
test defects and errors, increased customer base while reducing
labor costs, increased span of control and employee empowerment,
reduced turnover and increased employee satisfaction.
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Consultant clients include:
PricewaterhouseCoopers, Walt Disney World, Co., Nike, General Electric
Company, City of Tallahassee, Lockheed Martin, AAA, Sparton Electronics,
Lucent Technologies/Alliente, Asea Brown Boveri (ABB), Seminole Community
College, University of Hawaii, Hospice of Central Florida, Florida
Hospital, University of North Texas, University of Central Florida,
Seattle's Best Coffee, Florida State Department of Transportation, and
Hyatt Hotels.
1987 - 1990 Manager, Human
Resource Development, Emerson Electric Company
Implemented the start-up of the training
department resulting in reduction in quality defects, increased cycle
time, decreased turnover, and increased customer satisfaction.
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Designed and delivered
leadership training programs
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Staffed, trained and led
department as a multi-skilled team
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Designed and implemented
work team structure throughout plant
1981-1987 Organization
Development Specialist, General Electric Company
Led the design and implementation of
self-directed work teams for aerospace manufacturing plant. Department
liaison between upper management and upper union officials. Conducted
needs assessments, designed, developed and delivered training. Implemented
the internal training department to increase instructor effectiveness.
Additional positions at GE included:
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Instructional Systems
Analyst / Training Specialist
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Engineering Decision Support
Analyst
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Assistant Program Manager
for Iceland/NATO Radar Implementation
EDUCATION
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Ph.D. Educational Foundations and
Policy Studies /OD. Florida State University.
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M.S. Adult Education / Human Resource Development,
Syracuse University
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B.A.
Education major / English minor, State University of New
York at Oswego
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PROFESSIONAL HIGHLIGHTS
Dissertation Research:
Implementing new roles in complex organizational structures;
organizational communication in virtual environments; and establishing
infrastructures for distance learning. Dissertation title:
Defining and Negotiating Roles in a Complex Virtual Organization: A case
study of Instructors and Mentors in Florida State University’s 2+2
Distance Learning Initiative.
Mentor Coordinator, FSU 2+2 Distance
Learning Initiative July 1999 – May 2000.
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Responsible for recruiting, training and developing
a virtual team of mentors to support Florida State University’s online
courses during start up. Web master for Mentor Resources Web site.
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Member of Pi Lamda Theta – International Honor
Society and Professional Association in Education.
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Executive Council Member - University of Central
Florida and Orlando Science Center Holmes PDS Advisory Committee. Served
on committee for Budget/grant/marketing.
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Vice-President, Adult Education Colloquium, Florida
State University, 1999-2000.
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Nominated for
“Outstanding Teaching Assistant Award”, Florida State University, Fall
1998.
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Lead member of review team for grade appeal
requests. Department of Communication, Florida State University, Fall
1998.
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Review team member
for conference papers submitted to University of North Texas, Center for
the Study of Workteams, 1991, 1992, 1994, 1995, 1996, 1997, 1998, 2000,
2001.
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Vice President of
Communications - American Society for Training and Development, Orlando
Chapter, 1993
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Selected as Chair for
the International Conference on Self-Managing Teams for the International
Quality and Productivity Center, Atlanta, 1992.
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National Director of
the Manufacturing Industry Group of the American Society for Training and
Development, 1990
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Listed as “Recommended Speaker” on the 1989 ASTD
National Speakers List based on evaluation scores by audience.
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Received “Teacher that did the most for the
School”, and “Most Dedicated to the Profession”. Peer Recognition Awards,
1984; 1985.
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PUBLICATIONS
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"The Role of the
Online Facilitator". Submitted and in review in Communication Education
Journal (March 2002).
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“Creating the Virtual
Team in Online Distance Learning: A case study introducing the mentor role
at Florida State University”
Published in
conference proceedings for the Seventh Annual Symposium on Individual,
Team, and Organizational Effectiveness
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University of North
Texas, May 2000
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“Introducing the
Mentor Role in Online Distance Learning: A Case Study” Published in
Eastern Regional Adult Education Research Conference proceedings, at
Pennsylvania State University, March 2000.
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“Mentors in Online
Distance Education: Implementation at Florida State University”. Published
in Distance Education Conference proceedings, at Texas A&M University,
January 2000.
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“Addressing Complex
Issues in a Communication Graduate Program” Paper accepted by
Re-envisioning the Ph.D. (a two-year project funded by the Pew Charitable
Trusts) University of Washington, 1999.
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“Control and its
Affect on Non-traditional Students in Online Distance Learning” Paper
accepted for Conference for Research in Educating Adults at a Distance (CREAD)
University of British Columbia, September 1999.
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“Connecting the Dots
at ABB: Integrating the Whole System in the Teaming Transition”
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The Handbook of
Best Practices for Teams Volume II,
Glenn Parker, editor 1998.
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“Selecting the Right
Team Structure to Work in Your Organization” Co-authored with Gayle Porter
(Rutgers University); The Handbook of Best Practices for Teams,
Glenn Parker, editor 1996.
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“Knowledge Work and
Production Work - The differences and similarities for Team
Implementation” conference proceedings for the
Association for Quality and Participation,
Fall Forum, 1993.
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“The Mountaintop
View: Moving from Reactive to Strategic Thinking”; conference proceedings
for the University of North Texas,
Center for the Study of Workteams, Spring Conference 1996.
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"Connecting the Dots:
Integrating the Whole System in the Teaming Transition"; conference
proceedings for the AQP - 18th
Annual Spring Conference, May 1996.
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“Herding Cats:
Implementing Teams in Service and Production Environments” conference
proceedings for the International
Self-Managing Team Conference, University of North Texas, 1993.
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“The Road to Self
Managing Teams", Article published in Technical and Skills Training
Journal, April 1991.
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Conference Presentations
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“Creating the Virtual
Team in Online Distance Learning: A Case Study Introducing the Mentor Role
at Florida State University” presented at the Symposium on Individual,
Team and Organizational Effectiveness at the University of North Texas,
May 2000.
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“Computer Mediated Communication and Motivational
Support in an Online Environment” seminar conducted for Florida State
University mentor development October 1999 and May 2000.
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“Implementing the
Role of the Mentor in Online Distance Learning”, presented at the Adult
Education Research Conference – Penn State, March 2000
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“Introducing the
Mentor Role in Online Distance Learning: A case study of implementation at
Florida State University”, presented at Seventh Annual Distance Education
Conference – Texas A&M University January 2000.
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"Understanding the
Dynamics of Change"; presentation for the
Rollins Consulting Group, Rollins College,
Orlando, September 1998.
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"Verbal Communication
Skills for Business"; presentation for the
Pricewaterhouse CE Seminar, Assurance and
Business Advisory Services May 1998.
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"Connecting the Dots:
Integrating the Whole System in the Teaming Transition"; presentation for
the Governor's Sterling Awards for
Quality, Annual Conference, August 1997.
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“The Mountaintop
View: Moving from Reactive to Strategic Thinking”; presentation for the
University of North Texas, Center for the
Study of Workteams, Spring Conference 1996.
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"Implementing
Workteams in the Government Sector"; presentation for the
Federal Economic Development Commission,
Fall Conference 1996.
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"Connecting the Dots:
Integrating the Whole System in the Teaming Transition"; presentation for
the AQP - 18th Annual Spring
Conference, May 1996.
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"Empowering the Learning Organization" presentation
for the Conference of Hotel and Restaurant Trainers (CHART); 1995
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"Improving the Image
of Human Resource Development" presentation for the
American Society for Training and
Development, Orlando 1994.
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“Herding Cats:
Implementing Teams in Service and Production Environments” presentation
for the International Self-Managing
Team Conference, University of North Texas, 1993.
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“Knowledge Work and
Production Work - The differences and similarities for Team
Implementation” presentation for the
Association for Quality and Participation,
Fall Forum, 1993.
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“Implementing Total
Quality in Service Organizations”; presentation for
the University of Hawaii at Manoa, Hawaii
1992.
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“Reenergizing Teams,”
presentation for The International
Self-Managing Team Conference, University of North Texas, 1991.
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“Keeping the Flame
Alight: Values in the Workplace,” Keynote address: New York State Hospice
Association, Annual Conference, Albany 1991.
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“High Performance / High Commitment Workforces”,
presentation for The American Society of Training and Development, Central
Florida Chapter, April 1990.
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“Self-Directed Workforces: American Industry
Responds to the Challenge” presentation for the American Society of
Training and Development (ASTD) National Conference, Boston 1988.
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“The Professional Image of Women in Business”,
presentation for the Society of Women Engineers, Mid-Atlantic Region,
1989.
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Academic Teaching Experiences
1998-1999
Florida State University, Tallahassee, FL – Teaching
Assistant
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Com 3930: The Psychology
of Organizational Change
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Com 4140: Communications
and Organization Development
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Nominated as “Outstanding
Teaching Assistant”
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1996-1997 Rollins College, Orlando, FL - Instructor
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Implementing Teams in the Workplace
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Understanding the Dynamics of Change
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Leadership in a Team-based Organization
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1995 –1997 Seminole Community College,
Sanford, FL – Instructor
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Writing
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Dynamics in a Team-based
Organization
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Communication
Skills
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1983-1984
Byant & Stratton Business Institute: Syracuse, NY –
Instructor
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Business Communication
Skills
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Business English
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Word Processing
Refresher Skills
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1981- 1985 Central Square Central
Schools, Central Square, NY – Teacher
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Teacher – Eighth
Grade Curriculum; Drama Advisor
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Received “Teacher that
did the most for the School”, and “Most Dedicated to the Profession”.
Peer Recognition Awards
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1974 – 1981 North Syracuse Central
School, N. Syracuse, NY – Teacher
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English Teacher – Drama
Club Advisor, Curriculum developer for “gifted programs”, Committee for
mainstreaming, Girl’s basketball coach.
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COURSES DESIGNED AND DELIVERED
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Organizational Development Skills for Internal Consultants
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Presentations with Pizzazz!
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Effective Listening (includes Train-the-trainer modules)
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Moving through the Storm: Dealing with Conflict (includes
Train-the-trainer modules)
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Teams in the Workplace
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Leading Meetings
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Giving and Receiving Feedback
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Leadership Skills for Teams
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Managing Complex Change
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Understanding the Dynamics of Change
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Problem Solving in Organizations
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Process Improvement / Process Analysis
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Teaming in a Reengineered World
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Interviewing Skills
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Moving from Reactive to Strategic Thinking
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