FAQ

students walking and talking 

Bursar FAQs:

What methods of payment do you accept?
Acceptable forms of payment include cash (in person only), check, money order, cashier’s check, or wire.  Credit card payments (MasterCard, Discover, Visa and American Express) are only accepted via the QuikPAY On-Line Billing and Payment System.  Electronic check is also available via the QuikPAY On-Line Billing and Payment System.

May I pay by credit card over the telephone?
Credit card payments (MasterCard, Discover, Visa and American Express) are only accepted via the QuikPAY On-Line Billing and Payment System.

Is there a fee associated with a credit card payment made via the QuikPAY On-Line Billing and Payment System?
There is a fee of 2.75% charged for all credit card payments made through the QuikPAY On-line Billing and Payment System.
 
Is there a fee associated with an E-check payment made via the QuikPAY On-Line Billing and Payment System?
There is no fee for an E-check payment.
 
Why does my QuikPAY On-Line statement not show my current term charges?
Statements are sent to the QuikPAY On-Line Billing and Payment System at the end of each month.  If you registered for classes in the middle of a month, your on-line statement will not be updated until the end of the month.  You may obtain a current balance in FoxLink.
 
Why doesn’t a payment made through the QuikPAY On-Line Billing and Payment System show on my account?
On-Line payments made between 5:01 PM EST current day and 5:00 PM EST the next day are posted to your account the next business day after 5:00 PM EST.
 
Why does my QuikPAY On-Line statement still show a balance due after I made a full payment?
Zero balance bills are not sent to the QuikPAY Billing and Payment System.  You may pay any amount on your QuikPAY account.  The QuikPAY system will allow you to pay an amount different than the amount shown as due.   
 
Can I use my R-card to purchase my books?
All students may use available Tar Buc$ funds to purchase books. Bookstore purchases may also be charged to the student account for A&S students only . A bill including bookstore charges will be available monthly in the QuikPAY Online Billing and Payment System, if the account has a balance due. Bookstore charges are deducted from any credit balance on the account before a refund check is issued.
 
How can I use my financial aid to purchase books?
Students with excess financial aid may transfer up to a maximum of $1,000 per term prior to their financial aid refund to the Tar Buc$ account to purchase books in the campus bookstore.  Students with Title IV financial aid must sign a Title IV Authorization prior to receiving a Tar Buc$ transfer. Tar Buc$ transfers are allowed two weeks prior to the start of the term.  A Tar Buc$ transfer form must be completed and presented to the Office of the Bursar to transfer funds to your Tar Buc$ account.  This form is located on our website and may be faxed to our office for processing.
 
Where do I obtain proof of enrollment for insurance purposes?
Proof of student enrollment may be obtained from the Student Records office. The Student Records Office is located in the Mills Memorial Center and may be reached via telephone at 407-646-2144 or via e-mail at registration@rollins.edu.
 
How can I make a payment after your office is closed?
Payments may be made 24 hours a day from any computer via the QuikPAY On-Line Billing and Payment System located on our web site at www.rollins.edu/finance/bursar. Payments may also be deposited in the drop box located on the right side of the front door of the Warren Administration Building.  Please enclose payment in a sealed envelope marked “Bursar”.  Do not deposit cash into the box.   
 
When will my financial aid funds be applied and when will I receive my refund check?
Funds are disbursed by the Financial Aid department after the start of the term, usually at the end of add/drop. Refunds generated by financial aid are not available until after enrollment has been confirmed. All Arts & Science students must complete a refund request form in order to receive a refund. Refund checks are not processed until the add/drop period has ended. Refund checks are processed no later than 14 days from the date financial aid is posted to the student's account. A student may request direct deposit by submitting a completed Student Direct Deposit form available under the forms option on our website. All refund checks are mailed.
 
Why is my account on hold if I have scholarships and/or financial aid?
Holds are placed on accounts for various reasons. A student may have a hold for a past due balance or if the balance is not fully covered by financial aid or scholarship. A hold is also placed on an account if an Annual Statement of Financial Responsibility has not been received. Students who receive outside loan checks may be required to endorse the check when received. If the student does not come to our office within 2 weeks of notification to endorse the check, the account will be placed on hold.
 
If I have a deferment form, may I receive a refund of my financial aid funds?
Financial aid funds are applied to the account balance first.  A student is only eligible for a refund if the account has a credit balance.  If a student has a deferment form from an employer, the student may retain the funds when received from their employer.
 
What is the difference between the Meal Plan and the Tar Buc$ Plan?
The meal plan is intended solely for food purchases at any dining facility on campus, pizza delivery, or for food items in the C-store. The Tar Buc$ plan is intended for copies, postage, bookstore purchases, vending machine purchases, or sundry items in the C-store. All funds from the meal plan are non-refundable, but will carry over from the fall term to the spring term of the same academic year. Tar Buc$ plan funds are only refundable upon separation from the college.
 
Why is the amount of funds on my R-card meal plan different than the amount I am charged for a meal plan?
The difference between the meal plan charge and the amount of funds deposited on the R-card meal plan is the meal plan overhead fee. How can I decline the meal plan? All students boarding in a residence hall (except Sutton Place) are required to enroll in the meal plan.
 
Why is the amount of my refund check less than what was requested?
Any charges due on your account at the time of refund are deducted from your credit prior to issuance of the refund check.  Current charges/credits are available in FoxLink. Can I request a refund from my Tar Buc$ account? Tar Buc$ accounts funds are only refundable upon separation from the college.
 
Why was I charged a late fee?
Late fees are assessed each month your account has a past due balance.
 
How can I use my work-study to pay my balance?
Work-study agreements may be signed with an Accounting Assistant in the Bursar’s office.  The student must obtain an assignment before completing a work-study agreement.  The student must appear at the Bursar’s office to endorse the check to be applied to their student account.  Students are required to sign over a work-study check at least once during the month to avoid the monthly late payment fee.
 
How do I use Florida Prepaid?
Florida Prepaid participants must complete a Transfer Authorization with Florida Prepaid. The plan purchaser must complete the Transfer Form authorizing Florida Prepaid to pay Rollins College . The authorization may be obtained by contacting Florida Prepaid at 1-800-552-GRAD (4723). Florida Prepaid will forward authorization to the College. Florida Prepaid will not pay Rollins until the Transfer Authorization form has been received by Florida Prepaid.
 
How much does Florida Prepaid pay to Rollins?
The College invoices Florida Prepaid for the number of hours the student is enrolled in for the term. Florida Prepaid pays based on the rate established for the year. Florida Prepaid is invoiced after the add/drop period ends. Florida Prepaid payments take about 3 weeks to arrive, if all appropriate paperwork has been received. The College will defer payment on these funds, if the College has received authorization from Florida Prepaid.
 
Can I transfer alternative loan funds to my Tar Buc$ account?
Alternative loan funds are not available to students until the check is received from the alternative lender. If the student has a credit balance from other financial aid, those funds may be transferred to the Tar Buc$ account. An Arts & Science student can charge books to their account, if the College has received confirmation of the alternative loans funds and the loan will cover the balance for the term. Return to Top Form 1098T and Education Tax Credits.
 
Why did I receive the Form 1098T?  What is the purpose of the form?  
Educational institutions are required by law to report to students the amount of qualified tuition and related expenses (fees) billed to them or paid by them during the calendar year.  Rollins College has opted to report the total amount billed (Box 2) during this tax year.   The Form 1098T from Rollins also includes a total for scholarships, grants, tuition remission and discounts (Box 5).   The purpose of the form is to help the student determine whether they are eligible to claim an Education Tax Credit on their individual income tax returns.  You are not required to report any of the information located on the 1098T on your tax return, but you may use this information to claim an Education Tax Credit. 
 
Why didn't I receive a Form 1098T? 
Educational institutions are not required to issue a Form 1098T to: Students whose qualified tuition and related expenses are entirely waived or paid entirely with scholarships or grants Nonresident alien students Any account with zero activity In addition, educational institutions are also not required to issue the forms to students for courses for which no academic credit is received. Therefore, tuition and fees billed for Continuing Education classes will not be reported on Form 1098T. The 1098T form provided by Rollins College includes activity for the period January 1 to December 31.  If a student only attended Rollins College in the spring, the form will most likely not include any charges billed.  Spring term charges are billed in December and are included on the prior year’s 1098T form.  Financial aid is also reported based on when it is posted to the account.  Spring financial aid posts in January and will appear on next year's 1098T form in the Scholarship/Grants box.
 
How can I determine how much I paid? 
A student may send a request to bursar@rollins.edu to obtain detailed account information.  The student will need to include their Rollins ID number and where the information should be sent.  Please allow 48 hours for processing.
 
I lost my 1098T.  Can I get another copy?
The College will issue one original Form 1098T. In the event this form is misplaced or lost, the student may request a copy of Form 1098T by sending an e-mail to bursar@rollins.edu.  The student will need to include their Rollins ID number and where the 1098T copy should be sent.  Please allow 48 hours for processing.
 
What is an Education Tax Credit?
The Federal government currently has two Education Tax Credits available, the Hope Credit and the Lifetime Learning Credit. These credits are designed to reduce the income taxes paid by those students who pay their college tuition and fees. Each tax credit has different requirements which must be met before the credit may be claimed. These requirements can be found in Publication 970, Tax Benefits for Education which may be obtained from the IRS website at or by phoning the IRS at 1-800-829-1040. If you meet the eligibility requirements, the credits may be used to reduce the amount of income tax you have to pay, however only one credit may be used at a time and each has different eligibility requirements. The credits are computed on Form 8863 and are claimed on line 48 of the long form, Form1040 or on line 38 of the short form, Form 1040A. The credit may not be taken on Form 1040EZ.   Generally, you may be eligible to claim education credits if: you pay qualified tuition and related expenses of higher education, you pay the tuition and related expenses for an eligible student , the eligible student is either yourself, your spouse or a dependent for whom you can claim an exemption on your tax return (for example, your dependent child Tuition paid for noncredit courses, or courses taken for personal interest generally will not qualify for either credit. In order to qualify for one of the available tax credits, the courses must be taken as part of a postsecondary degree program or to acquire or improve job skills.   In addition, qualified educational expenses which are paid for by tax free funds are not eligible for the credit. Therefore, if your tuition was paid entirely by Pell Grant, a tax free scholarship or VA educational assistance, you will not be eligible for the credit. You may also obtain additional education tax credit information on our website by selecting the Tax Information option in the left hand margin.
 
What expenses qualify for the credit?
Tuition, fees and related expenses paid to the institution as a condition of enrollment or attendance are considered qualified expenses. Expenses for books and supplies generally do not qualify for the credit. More information about qualified expenses may be found in Publication 970, Tax Benefits for Education which is available from the IRS website at or by phoning the IRS at 1-800-829-1040.
 
Who may I contact if I need assistance?
You are urged to contact a tax professional, such as a licensed income tax preparer or Certified Public Accountant, to assist you with determining whether you are eligible to claim Education Tax Credits, and to determine the amount of any credit for which you may be eligible. Alternatively, you may contact the Internal Revenue Service at or by phone at 1-800-829-1040.  Representatives from Rollins College will not provide income tax advice.
 
 

Check Your Email:

Correspondence from the Bursar's Office (including monthly billing statements) will be sent to the student's official College '@rollins.edu' email account. Students are expected to check their email on a frequent and consistent basis in order to stay current with College-related communications.


Cashier Window Hours of Operation
Monday - Friday
8:30AM - 4:30PM

The Bursar's Office is located in the Warren Administration Building
(Campus map) on the 2nd floor.

1000 Holt Avenue - 2716
Winter Park, FL 32789
Main: 407-646-2252
FAX: 407-975-6497